• Customer Service

• Answer phone calls - return phone calls

• Follow-up with appointments

• Identify hot leads

• Handle feedback from appointments, potential customers, and sales agents

• Identify customer issues and escalate them

• Respond to customer inquiries 

• Schedule showing appointments and personal appointments

• Service Management​​​​

​​

• Database Management

• Leads Management 

• CRM Management

• Maintain customer records

• Data entry and management

• Data analysis and reporting

• Database maintenance

• Database integration

• Calendar Management